Cabbyswiltshire Ltd. Privacy Policy

Effective Date: April 30th, 2024

At Cabbyswiltshire Ltd., we are committed to protecting your privacy. This privacy policy explains how we collect, use, share, and protect your personal information when you utilize our taxi services.

Information We Collect

• Contact Information: Name, address, phone number, email address.
• Booking Details: Pickup and drop-off locations, date and time of ride, fare information.
• Payment Information: Credit/debit card details, account details (if applicable), and cash transaction records.
• Device Information: When you use our app, we may collect information about your device (e.g., IP address, device type, operating system).
• Location Data: Real-time location data collected when booking and during your ride to facilitate efficient service.
• Communications: Any communication with us via phone, email, WhatsApp, Facebook, or our app.

How We Use Your Information

• Providing Taxi Services: To process bookings, dispatch taxis, track rides, and process payments.
• Improving Our Services: Analyze usage patterns to improve our app, services, and route optimization.
• Customer Communication: To send ride confirmations, updates, receipts, and respond to your inquiries.
• Marketing (with Consent): To send promotional offers and updates about our services, only if you have explicitly opted in for marketing communications.
• Legal Obligations: To comply with legal requirements, respond to lawful requests, or protect our rights.

Information Sharing

• Service Providers: We share necessary information with our drivers and partners to fulfill your ride requests.
• Third-Party Payment Processors: To securely process your card or account payments.
• Legal Reasons: We may disclose your information if required by law, court order, or to protect our rights or the rights of others.

Your Choices

• Accessing and Updating Information: You can review and update some of your personal information through your app profile or by contacting us.
• Marketing Opt-Out: You can opt-out of marketing communications at any time by following unsubscribe instructions in emails or by contacting us.
• Location Data Limitation: You can adjust location data permissions within your device settings. However, this may affect our ability to provide optimal service.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use a combination of technical, administrative, and physical safeguards.

Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website or app.

Contact Us

If you have questions about this privacy policy, please contact us at:

• Email: support@cabbys.co.uk
• Phone: +441249696969