Terms and Conditions for Cabbys Taxi Service

1. Agreement

These terms and conditions, along with the online booking form, constitute the entire agreement between you ("the Customer") and Cabbys ("the Company") concerning the provision of taxi services ("the Service"). By completing a booking and utilizing the Service, you indicate your unconditional acceptance of these terms and conditions.

2. Modifications

The Company reserves the right to modify these terms and conditions at any time. Bookings made prior to any changes will be honored at the rate quoted at the time of booking.

3. Booking Requirements

• A minimum of three (3) hours' notice is required for all online bookings. For reservations with less than three (3) hours' notice, please contact our office directly to confirm availability.
• It is the Customer's responsibility to allow sufficient time when booking to accommodate airline check-in procedures and potential traffic delays. The Company shall not be held liable for any delays caused by the Customer's failure to allow adequate travel time or if passengers are not ready for collection at the scheduled time.
• The Customer must select a vehicle size appropriate for the number of passengers and luggage. The Company cannot guarantee the carriage of excessive luggage.

4. Pricing and Payment

• In the event of a pricing error by the Company, the quoted price will be honored if the journey has already commenced or is within one (1) hour of commencement. For Heathrow Airport transfers, this applies if the journey is within two and a half (2.5) hours of the scheduled pick-up time.
• The Customer is responsible for providing all necessary information on the booking form. Any special requests or instructions should be clearly indicated in the designated "notes" section.
• Any changes or deviations from the original booking, including additional mileage, waiting time, or route modifications, will be subject to extra charges in accordance with the Company's pricing structure.

5. Airport Transfers

• For airport pickups, a complimentary waiting time of forty-five (45) minutes is provided after the flight's arrival. Waiting charges will apply thereafter. Customers are advised to allow sufficient time for immigration and baggage retrieval to avoid incurring unnecessary charges.
• The Company's driver will wait at the designated pick-up point for a maximum of ninety (90) minutes without establishing contact with the Customer. Failure to make contact within this timeframe will be considered a "no-show," and no refund will be issued.

6. Cancellations

• To cancel a booking, please contact the Company as soon as possible. Cancellations made at least twenty-four (24) hours prior to the scheduled pick-up time will be eligible for a full refund.
• For cancellations made after the vehicle has been dispatched, a charge will be incurred based on the distance traveled and time spent by the driver prior to cancellation.

7. Complaints

The Company takes all complaints seriously and will conduct a thorough investigation into each case. To submit a complaint, please contact the Company via email or phone, providing your booking reference number and a detailed account of the issue.

8. Service Shortfalls

In the event of a service shortfall that prevents the Company from fulfilling the booking, every effort will be made to contact the Customer at the earliest opportunity to allow for alternative arrangements.

9. Passenger Conduct

• The Customer is responsible for the conduct of all passengers during the journey. Cleaning fees will be applied if the vehicle is soiled by any passenger.
• The Company reserves the right to refuse carriage to any passenger under the influence of alcohol or drugs or to terminate a booking if any passenger exhibits behavior that poses a risk to the driver, the vehicle, or other passengers. In such cases, no refund will be provided.

10. Punctuality and Delays

• While the Company strives for punctuality, it cannot be held responsible for delays caused by circumstances beyond its control, such as traffic conditions or unforeseen events.
• The Company will make every reasonable effort to transport the Customer to their destination on time but shall not be liable for any loss incurred due to delays caused by road or traffic conditions beyond its control.

11. Incorrect Information

If the Customer provides incorrect or incomplete information, the Company may cancel the booking. While attempts will be made to contact the Customer for clarification, the Company will not be liable for any loss incurred due to the Customer's error.

12. Child Passengers

All children, regardless of age, count as one passenger. Child seats can be provided upon request at the time of booking, subject to availability. Customers are welcome to use their own child seats but are responsible for their installation.

13. Driver No-Show

If the driver fails to arrive at the scheduled pick-up time, please contact the Company immediately. Leaving the pick-up point without informing the Company will void any claim for compensation. The Company will not be liable for any costs incurred by the Customer in arranging alternative transportation without prior consent.

14. Vehicle and Driver Substitution

The Company reserves the right to substitute the assigned vehicle or driver at any time if necessary.

15. Prohibited Activities

A strict non-smoking policy is maintained in all vehicles. Eating, drinking, and smoking are prohibited.

16. Liability

• All vehicles are fully insured for passenger and third-party claims. However, the Customer's property is carried at their own risk.
• The Company and its subcontractors shall not be held responsible for any loss or damage to the Customer's property. Customers are responsible for loading and unloading their luggage.
• In the event of a vehicle breakdown, the Company will endeavor to arrange an alternative vehicle to complete the journey as soon as possible.

17. Force Majeure

The Company shall be entitled to cancel services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather, terrorist attack, or other circumstances beyond its control.  

18. Unauthorized Bookings

It is prohibited to make private bookings with Company drivers. The Company will not be liable for any issues arising from unauthorized bookings not confirmed through the Company's office.

19. Booking Refusal

The Company reserves the right to refuse any booking, with at least one (1) hour's notice provided to the Customer.

20. Unacceptable Behavior

Abuse towards staff, drivers, or other passengers will not be tolerated and will result in an immediate ban.

21. Loss, Damage, and Unpaid Fares

The Company will make every effort to recover any losses incurred due to damage, soiling of the vehicle, personal injury, or unpaid fares. The Customer will be contacted three (3) times before legal proceedings are initiated, which may incur additional charges.

22. Payment for Out-of-Area Journeys

For journeys outside the standard service area, drivers may request upfront payment, preferably by card. Partial refunds will be issued for shortened or altered journeys.

23. Call Recording

Some calls may be recorded for quality and training purposes.